Terms and Conditions

1. Introduction
Welcome to Arya by Mentoria, a product developed and operated by Mentoria Pvt. Ltd. ("we", "our", or "us"). These Terms and Conditions ("Terms") govern your use of our website, mobile application, and related services (collectively, the "Platform"). By accessing or using the Platform, you agree to be legally bound by these Terms.
If you do not agree to these Terms, please do not use the Platform.

2. Service Description
Arya by Mentoria is an intelligent job search automation platform that helps users streamline their job application process through features such as:
– Job Discovery: Automated job discovery based on user preferences and profile matching
– Application Automation: Personalized application email generation and delivery via Gmail integration
– Response Tracking: Real-time tracking of application status and recruiter responses
– CV Optimization: Resume/CV analysis and improvement suggestions
– Analytics Dashboard: Application performance metrics and success rate monitoring
– Follow-up Management: Intelligent follow-up sequence generation and tracking

Service Limitations: The Platform is a facilitation tool. We do not guarantee job placement, interview opportunities, or specific outcomes from using our services.

3. Account Registration and Security

3.1 Account Creation
To access and use the Platform, you must register using Google OAuth authentication. You agree to:
– Provide accurate and complete information at the time of registration
– Keep your account information updated and current
– Use your own Google account and not share credentials with others
– Be at least 16 years old (or the age of majority in your jurisdiction)

3.2 Account Security
You are responsible for:
– Maintaining the confidentiality of your login credentials
– All activity that occurs under your account
– Immediately notifying us of any unauthorized access or suspected security breach
– Using strong security practices for your Google account

Platform Security: We implement industry-standard security measures but cannot guarantee absolute security. You use the Platform at your own risk.

3.3 Gmail Integration & OAuth Compliance
By granting access to your Gmail account, you acknowledge and agree that:
– Authorization: You authorize Arya by Mentoria to send job application emails on your behalf using Gmail API
– Limited Access: We access only job application-related email threads that we initiate
– No Personal Email Access: We do not read, access, or store your personal emails or unrelated correspondence
– Thread-Bounded Access: Our system only reads responses within specific job application threads
– Revocation Rights: You can revoke Gmail access at any time through your Google Account settings
– Data Usage: Gmail data is used exclusively for job application automation and response tracking
– Content Responsibility: You are responsible for the content and accuracy of emails sent through our platform
– Professional Representation: All job application emails sent through our platform will appear to come from your email address

Technical Implementation: We use surgical Gmail API calls (specific thread access) rather than broad mailbox scanning to ensure maximum privacy.

4. User Obligations

4.1 Acceptable Use
You agree to use the Platform in compliance with all applicable laws and regulations. You must not:
– Use the Platform for any unlawful, fraudulent, or unauthorized activities
– Impersonate any person, entity, or misrepresent your qualifications
– Interfere with or disrupt the Platform's operation or security systems
– Attempt to gain unauthorized access to any part of the Platform or user accounts
– Use the Platform to transmit spam, viruses, malware, or harmful code
– Abuse rate limits or attempt to overwhelm our systems
– Share your account credentials or allow unauthorized access to your account
– Use automated tools (bots, scrapers) to access the Platform without permission

4.2 Content Responsibility
You are solely responsible for:
– Resume Accuracy: The accuracy, completeness, and truthfulness of your resume/CV content
– Application Content: The appropriateness and legality of all emails sent through the Platform
– Professional Standards: Maintaining professional and ethical standards in all communications
– Employer Compliance: Ensuring your applications comply with employer and job platform policies
– Legal Compliance: Compliance with employment laws and regulations in your jurisdiction

Content Ownership: You retain ownership of your content but grant us necessary licenses to provide our services.

4.3 Rate Limits & Usage Restrictions
To ensure fair usage and platform stability:
– Job Applications: Maximum 15 job applications per day (subject to change with notice)
– Technical Limits: Platform enforces technical rate limits for system protection
– Quality Standards: We may restrict accounts that send low-quality or inappropriate applications
– Abuse Prevention: Accounts engaging in spam or abuse will be suspended or terminated

5. Intellectual Property

5.1 Platform Ownership
All content, features, and functionality on the Platform—including but not limited to:
– Software code, algorithms, and technical infrastructure
– User interface designs, graphics, logos, and branding
– Documentation, help content, and educational materials
– AI models, templates, and generated content frameworks
are owned by Mentoria Pvt. Ltd. or its licensors and are protected by copyright, trademark, patent, and other intellectual property laws.

5.2 User Content License
You retain ownership of content you submit (resume, preferences, etc.). By submitting content, you grant us:
– Service License: A non-exclusive, royalty-free, worldwide license to use, modify, and display such content solely for providing services to you
– Processing Rights: Rights to process your content through AI systems for service improvement
– Storage Rights: Rights to store and backup your content for service delivery
– Analytics Rights: Rights to use aggregated, anonymized data for platform improvement

Revocation: You can revoke these licenses by deleting your content or terminating your account.

5.3 Feedback and Suggestions
Any feedback, suggestions, or ideas you provide become our property and may be used without compensation or attribution.

6. Privacy and Data Protection
Your privacy is governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points include:
– Data Minimization: We collect only necessary data for service provision
– Encryption: All sensitive data is encrypted using industry-standard methods (AES-256)
– User Control: You maintain control over your data with deletion and export rights
– Third-Party Sharing: Limited sharing only with service providers under strict agreements
– Gmail Data: Special protections for Gmail data with thread-bounded access

7. Disclaimers and Limitations of Liability

7.1 Service Disclaimers
NO EMPLOYMENT GUARANTEES: Arya by Mentoria is a facilitation platform and DOES NOT guarantee:
– Job placement, interviews, or employment opportunities
– Responses from employers, recruiters, or hiring managers
– Accuracy or availability of job listings or employer information
– Success rates or specific outcomes from using our services
– Continued availability of third-party job platforms or integrations

AS-IS SERVICE: The Platform is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied.

7.2 Technical Disclaimers
– Service Availability: We strive for high uptime but cannot guarantee uninterrupted service
– Third-Party Dependencies: Our service relies on third-party APIs (Gmail, job platforms) beyond our control
– Data Accuracy: We are not responsible for inaccuracies in third-party job data or employer information
– Performance Variations: Service performance may vary based on external factors

7.3 Limitation of Liability
MAXIMUM LIABILITY: To the fullest extent permitted by law, Mentoria Pvt. Ltd.'s total liability for any claims related to the Platform shall not exceed the amount paid by you for the Platform in the 12 months preceding the claim.
EXCLUDED DAMAGES: We shall not be liable for any:
– Indirect, incidental, consequential, or punitive damages
– Lost profits, opportunities, data, or business interruption
– Damages resulting from unauthorized access to your account
– Damages from third-party actions or content
– Damages from service interruptions or technical failures

User Responsibility: You assume responsibility for your use of the Platform and any consequences thereof.

8. Email Tracking and Monitoring

8.1 Tracking Technologies
Our Platform uses tracking technologies in emails sent through Arya, including:
– Open Tracking: Tracking pixels to detect when emails are opened
– Click Tracking: Redirected URLs to monitor link clicks and engagement
– CV View Tracking: Counters for resume download or view events
– Response Monitoring: Detection and analysis of recruiter responses

8.2 Tracking Consent and Control
By using our service, you:
– Consent to email tracking for performance monitoring and analytics
– Acknowledge that tracking data helps improve service quality
– Understand that tracking serves legitimate business purposes
– Retain Control over your tracking preferences through account settings

Transparency: All tracking activities are disclosed and serve platform functionality purposes only.

9. Subscription and Payment Terms

9.1 Subscription Plans
– Free Tier: Limited functionality with usage restrictions
– Paid Plans: Enhanced features with higher rate limits and priority support

9.2 Payment and Billing
– Payment Processing: Payments processed through secure third-party providers
– Billing Cycles: Monthly or annual billing as selected
– Auto-Renewal: Subscriptions auto-renew unless cancelled
– Refunds: Refund policy as specified in your subscription agreement

9.3 Plan Changes and Cancellation
– Cancellation: Cancel anytime; access continues until end of billing period
– Data Retention: Account data retained according to our Privacy Policy

10. Termination

10.1 Termination by You
You may terminate your account at any time by:
– Using account deletion features in your account settings
– Contacting us at appsupport@mentoria.com
– Revoking Gmail access through your Google Account settings

Effect of Termination:
– Immediate deactivation of your account
– Data handling according to our Privacy Policy
– Permanent removal of access to features and stored information
– Cancellation of any active subscriptions

10.2 Termination by Us
We may suspend or terminate your access immediately, without prior notice, if:
– You breach these Terms or our policies
– Your activity poses risks to our platform, users, or reputation
– We are required to do so by law or regulation
– You engage in fraudulent, abusive, or illegal activities
– Your account remains inactive for an extended period

Termination Effects:
– Immediate loss of access to the Platform
– Forfeiture of any remaining subscription time
– Data deletion according to our retention policies
– Potential legal action for serious violations

10.3 Data After Termination
Upon termination:
– User Content: Deleted according to our Privacy Policy timeline
– Gmail Access: Immediately revoked and tokens deleted
– Account Data: Retained only as required for legal compliance
– Backups: Securely deleted within our standard retention period

11. Data Management and User Rights

11.1 Data Deletion Requests
You have the right to request deletion of your data at any time:
– How to Request: Email us at appsupport@mentoria.com with your deletion request
– What We Delete: Account data, resumes, job applications, email content, analytics data, and all associated personal information
– Processing Timeline: All deletion requests are processed within 30 days of receipt
– Confirmation: We will confirm completion of your deletion request via email

11.2 Gmail Access Management
– Revoke Access: You can disconnect our app's access to your Gmail instantly through your Google Account settings at myaccount.google.com
– Token Deletion: When Gmail access is revoked, all associated tokens are immediately and permanently deleted
– No Self-Service Required: Google provides native revocation capabilities – no additional platform features needed

11.3 Data Export
– Request Process: Email appsupport@mentoria.com to request a copy of your data
– Data Format: We provide your data in a structured, readable format
– Timeline: Export requests are fulfilled within 30 days

11.4 Support Contact
For all data management requests (deletion, export, or access), contact: appsupport@mentoria.com

12. Dispute Resolution

12.1 Informal Resolution
Before pursuing formal legal action, parties agree to attempt good-faith resolution through:
– Direct communication with our support team
– Escalation to management for complex issues
– Reasonable negotiation period of 30 days

12.2 Formal Disputes
For unresolved disputes:
– Governing Law: These Terms are governed by the laws of India
– Jurisdiction: Exclusive jurisdiction of courts in Mumbai, Maharashtra
– Limitation Period: Claims must be brought within one year of the cause of action
– Class Action Waiver: Disputes resolved individually, not as class actions

13. Modifications and Updates

13.1 Terms Updates
We reserve the right to modify these Terms at any time. Changes will be:
– Posted on this page with an updated effective date
– Communicated via email for material changes
– Effective 30 days after notification for significant changes

Continued Use: Your continued use after changes constitutes acceptance of updated Terms.

13.2 Service Updates
We may modify, update, or discontinue Platform features with reasonable notice. We are not liable for any modifications or discontinuation of services.

14. Miscellaneous

14.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Mentoria Pvt. Ltd. regarding the Platform.

14.2 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

14.3 Assignment
You may not assign your rights under these Terms. We may assign our rights and obligations to any party without restriction.

14.4 Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

14.5 Contact Information
For questions about these Terms, please contact us at:
Email: appsupport@mentoria.com
Legal: legal@mentoria.com
Address: 505, 506, Kshitij, Veera Desai Rd, opposite Sports Complex, Azad Nagar, Andheri West, Mumbai, Maharashtra 400053

Effective Date: These Terms are effective as of the date last updated above and apply to all users of the Platform.